Frequently Asked Questions
Everything you need to know about Moose Knuckles outerwear and services.
How do I ensure my Moose Knuckles jacket is authentic?
Every authentic Moose Knuckles garment features an NFC tag or a holographic QR code inside the jacket. You can scan this code using your smartphone to verify the product's authenticity through our official verification portal.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn, unwashed items with original tags and security ribbons attached. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.
How should I clean and maintain my parka?
To preserve the quality of your down-filled parka, we recommend professional dry cleaning only. For styles with fur trim, always remove the fur before cleaning. Store your jacket in a cool, dry place using a wide-shoulder hanger.
Do you offer international shipping?
Yes, Moose Knuckles ships to over 40 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please be aware that international orders may be subject to local duties and taxes.
What is the warranty on Moose Knuckles products?
Our products are covered by a lifetime warranty against defects in materials and workmanship. This warranty does not cover normal wear and tear, improper care, negligence, or accidents.
How do I find the right size?
Our jackets are designed with different 'fits' ranging from Slim to Oversized. We recommend consulting our detailed Size Guide located on each product page, which includes body measurements and fit descriptions to help you choose the best option.